Return & Exchange Policy


At Wadi Canvas, customer satisfaction and high-quality craftsmanship are at the core of everything we do. If your purchase isn't quite right, our support team is dedicated to assisting you every step of the way.

1. Domestic Exchange Policy

Exchange Window & Eligibility

  • Timeframe: Exchanges must be requested within 14 calendar days from the date of delivery.

  • Proof of Purchase: A copy of the original receipt, invoice, or online order confirmation email is required.

  • Item Condition: To qualify for an exchange, articles must be unworn, unwashed, unaltered, and in their original condition with all brand tags and original packaging attached (including luxury garment bags or luxury box sets).

Valid Reasons for Exchange

  • Sizing adjustments (e.g., received an incorrect or poor-fitting size).

  • Receipt of a defective, damaged, or incorrect article.

Courier & Pickup Fees

  • Damaged / Incorrect Items: If the error is ours, complimentary door-to-door courier pickup will be arranged at no additional cost.

  • Size / Preference Changes: If you are exchanging for sizing or style preference, courier drop-off or pickup fees may apply based on your location.

Excluded Items (Non-Exchangeable)

  • Sale items, discounted promotional pieces, and special promotional bundles.

  • Fragrances, cosmetics, and intimate apparel for hygiene and health reasons.

Note: The online exchange process typically takes 7 to 10 business days once your returned item is received and inspected.

2. Returns & Store Vouchers

  • No Cash Refunds: Wadi Canvas does not issue direct cash or credit card refunds.

  • Store Vouchers: In instances where an exchange is approved, clients will be issued an Exclusive Online Store Coupon/Credit equal to the net value of the returned item. Store coupons can be redeemed immediately or saved for future purchases at checkout.

3. International Orders

Currently, international orders are final sale and do not qualify for standard returns or exchanges due to international shipping and customs constraints.

Damaged or Incorrect International Shipments

If you receive an incorrect or damaged item internationally, please notify us immediately:

  1. Take clear photos of the outer shipping box, invoice, and the affected article.

  2. Email care@wacanvas.com within 48 hours of delivery.

  3. Customs & Clearance: The recipient is responsible for providing any required documentation to local customs. Wadi Canvas is not liable for orders withheld by international customs agencies.

4. Order Cancellations & Modifications

  • Before Dispatch: You may cancel or modify your order anytime before it enters processing and fulfillment.

  • After Dispatch: Once shipped, you will receive tracking information via email or SMS. Shipped orders cannot be cancelled or edited, and our standard Exchange Policy will apply upon delivery.

  • Refused Deliveries: If a parcel is refused upon delivery, Wadi Canvas reserves the right to withhold shipping fees or compensation.

  • Store Rights: Wadi Canvas reserves the right to cancel any order prior to dispatch due to out-of-stock items, pricing errors, or payment authorization failures.

5. How to Initiate an Exchange

To request an exchange or report an issue with your shipment, contact our customer support team:

When submitting a claim for damaged or incorrect items, please include your Order Number, description of the issue, and photo evidence for prompt resolution.